General
Support
Trouble signing in, a booking that will not go through, something on the platform behaving oddly, or a question about how it works.
support@swastho.inTell us your role — patient, doctor or clinic — and roughly when it happened. It gets you a useful answer faster.
Your data
Privacy and data requests
Ask for a copy of what we hold, correct something you cannot edit yourself, or ask us to close your account and erase your data.
privacy@swastho.inWrite from the address on your account. We reply within 30 days.
DPDP Act 2023
Grievance Officers
If we have mishandled your personal data, or you are unhappy with how we answered a request about it, Belim Safwan Khan and Jetun Patel handle it directly.
grievance@swastho.inAcknowledged and answered within 30 days. If it is still unresolved, you may escalate to the Data Protection Board of India.
Postal address
Swastho
Gujarat, India
Email reaches us considerably faster than post, and it is the only way we can verify a request against the address on your account.
Before you write
Some questions are answered in full on these pages:
If you have a medical emergency, do not email us — call 112 or 102, or go to the nearest emergency department.